Refund and Returns

Refunds and Returns Policy for unlockdonunlocking.com

Effective Date: February 5, 2025

At unlock_don unlocking, we want you to be completely satisfied with your purchase. This Refunds and Returns Policy explains the process, conditions, and timeframes for product returns and refunds for items purchased on our website, unlockdonunlocking.com.

Please read this policy carefully to understand your rights and our procedures regarding returns and refunds. If you have any questions, feel free to contact us at [email protected].

1. Return Eligibility

1.1 Products Eligible for Return

We accept returns for physical products purchased on our website, such as accessories, parts, or items related to our unlocking and repair services. Products must meet the following criteria to be eligible for return:

  • The product must be unused, undamaged, and in its original packaging.
  • The product must be returned within 14 calendar days of receiving your order.
  • The product must not be a custom order or special order (such as personalized items), which are non-returnable.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Devices that have been damaged, tampered with, or altered after purchase.
  • Services (such as unlocking or repairs), as they are completed once initiated.
  • Products that are marked as final sale or clearance items.

2. Return Process

2.1 Initiating a Return

To begin the return process, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 14 calendar days of receiving your product. Include the following information:
    • Your order number.
    • A brief explanation of the reason for the return.
    • Photos of the product (if applicable).
  2. Return Authorization: Once we receive your return request, we will review it and, if eligible, provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Packaging the Return: Carefully package the product in its original packaging to ensure it is not damaged during transit. Please include all original accessories, parts, and documentation.
  4. Return Shipping: You will be responsible for shipping the product back to us. The return address will be provided when your return is authorized. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost in transit.

3. Refund Process

3.1 Refund Eligibility

Once we receive and inspect your returned product, we will notify you by email about the status of your refund. If the return is approved, we will issue a refund according to the following guidelines:

  • Refunds will be issued to the original payment method used at checkout.
  • Refunds will be processed within 5-7 business days after we receive the returned item.

3.2 Refund Amount

Refunds will be issued for the product’s purchase price minus any applicable return shipping costs. Please note that shipping charges are non-refundable unless the product was defective or damaged upon arrival.

3.3 Partial Refunds

In some cases, a partial refund may be issued if:

  • The product shows signs of use or damage not consistent with typical handling.
  • Accessories or parts are missing from the returned product.

4. Exchange Policy

At this time, we do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us within 7 calendar days of receiving the item. We will assess the issue and either:

  • Provide a full refund.
  • Send a replacement item (subject to product availability).

In this case, we will cover the return shipping costs.

5.1 Process for Reporting Damaged or Defective Products

  1. Contact Us: Send an email to [email protected] with the following details:
    • Your order number.
    • A description of the damage or defect.
    • Photos of the damaged or defective product.
  2. We will provide instructions on how to return the item for a full refund or replacement, along with any necessary return shipping labels.

6. Return Shipping Costs

  • Non-Damaged/Non-Defective Products: The customer is responsible for the cost of return shipping.
  • Damaged/Defective Products: We will cover the return shipping cost if the product is damaged or defective upon arrival.

7. Refunds for Late or Missing Payments

If you haven’t received a refund yet and it’s been over the 7 business days processing time, please check your bank or credit card account. If you’ve still not received the refund, please contact us at [email protected] so we can assist you further.

8. Contact Information

For any questions or concerns about our Refunds and Returns Policy, or to initiate a return or refund request, please contact our customer support team:

Business Name: unlock_don unlocking
Email: [email protected]
Address: 21 Burke Road, Spanish Town, St. Catherine, Jamaica

9. Final Notes

We are committed to providing excellent service and high-quality products. We understand that returns and refunds can be necessary, and we aim to make the process as simple and fair as possible. Please ensure that you follow the return guidelines outlined above to help us process your return or refund smoothly.

By purchasing from unlockdonunlocking.com, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.

Thank you for choosing unlock_don unlocking!

This policy is designed to be transparent and straightforward, making sure that both the customer and the business have clear expectations when it comes to refunds and returns.