Introduction
At Unlock_don Unlocking, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, our Refunds and Returns Policy outlines the conditions, process, and timeframes for returning products and obtaining refunds. Please read this policy carefully to understand your rights and obligations.
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging, including all accessories, manuals, and documentation.
- The return must be initiated within 30 days from the date of purchase.
Non-returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Items that have been customized or personalized
- Items that have been used or damaged by the customer
Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Pack and Ship the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RA number on the outside of the package. Ship the item to the following address:Unlock_don Unlocking
Attn: Returns Department
21 Burke Road, Spanishtown, St. CatherinePlease note that you are responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Inspection and Approval
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item is approved, we will process your refund or exchange. If the item does not meet the eligibility criteria, we will notify you via email and provide options for returning the item to you at your expense.
Refunds
If your return is approved, we will process a refund to your original method of payment. The refund process may take up to 10 business days from the date we receive the returned item. You will be notified via email once the refund has been processed.
Restocking Fee
A restocking fee of 10% of the purchase price may apply to returned items. This fee will be deducted from the refund amount.
Exchanges
If you wish to exchange an item for a different product, please indicate this in your return request email. If the desired item is available and your return is approved, we will ship the new item to you once we receive the returned item. Additional shipping charges may apply.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected] with your order number and a description of the issue. We will provide instructions for returning the item and, upon inspection, will offer a replacement or refund at no additional cost to you.
Contact Information
If you have any questions or need assistance with the returns process, please contact our customer support team:
Unlock_don Unlocking
Email: [email protected]
Address: 21 Burke Road, Spanishtown, St. Catherine
Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page and will be effective immediately upon posting.
Effective Date: July 22, 2024
By making a purchase on unlockdonunlocking.com, you agree to this Refunds and Returns Policy. If you do not agree with this policy, please do not make a purchase.